Contact & Support

Get help with Nebius IT tools and services or submit a self-service request.

IT Support

Need help with existing tools or services? Contact our IT support team.

Email Support

In-Progress

Support Hours

Monday - Friday: 8:00 AM - 5:00 PM (CET)

Self-Service Requests

Submit a request for new tools, services, or infrastructure.

Create a Request

For new service requests, please use our ticketing system:

Open Jira Service Request

Team Contacts

Infrastructure Team: nebit@nebius.com
Slack Channel #In-Progress
Manager In-Progress

Frequently Asked Questions

To request access to a specific tool, create a ticket in the Jira Service Request portal and specify the tool name, your reason for access, and any relevant project details. Your request will be reviewed by the appropriate team.

When reporting an issue, please include: (1) A clear description of the problem, (2) Steps to reproduce the issue, (3) What you expected to happen, (4) What actually happened, (5) Screenshots if applicable, and (6) Any error messages you received.

Simple requests are typically processed within In-Progress business days. More complex infrastructure or service requests may take In-Progress business days depending on the requirements and approval process. Urgent requests should be marked as high priority in the ticketing system.

Overview